Santander explanation of Eastcote Branch Closure
Background to our approach
Over the last five years, we’ve continually invested in our branch network. All of our busiest branches across the UK have been refurbished and we’ve introduced improved services for our
customers, including our new touch screen cash machines. Increasingly however, more of our customers are changing the way they manage their money. As well as using our branches, more and more people find it convenient to do their day to day banking using online, mobile or telephone banking. As a result, customers are visiting our branches less. Given this change in our customer’s requirements we’ve undertaken a comprehensive review of our branch network. This review incorporates analysis and consideration of many factors including where each of our branches are located and how they are used by our customers. Our branch network remains very important to us and our customers and we’re committed to continuing to invest in and develop our branches. However we will be focusing our investment in those locations where our customers need and use our branches the most. We can assure you that we don’t take the decision to close any branch lightly and we assess each
branch individually to consider the potential impact for customers and the alternative options available to bank locally.